Frequently Asked Questions
Everything you need to know about shopping with COTTONINK.
How do I determine my size for COTTONINK apparel?
Each product page features a detailed size guide with specific measurements in centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Sale items are generally considered final sale unless otherwise stated.
How long does shipping usually take?
Standard domestic orders are processed within 1-2 business days. Delivery typically takes 2-5 business days depending on your location, while international shipping may take 7-14 business days.
How should I care for my cotton garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using bleach or high-heat tumble drying to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, and various local bank transfers or digital wallet options available at the checkout page.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within 2 hours of placement, and we will do our best to assist you.